Introduction

The simplest and most flexible way of integrating Magento entities with Salesforce objects.


Features

  1. Real-Time and Scheduled Synchronization
  2. What can you synchronize?
    • Customers, Customer Groups & Customer Address data
    • Products and product tiered pricing data
    • Orders
      • Abandoned Cart Integration
    • Invoices
    • Shipments
      • Tracking Numbers
    • Native Magento B2B + Negotiable Quotes (Adobe Commerce Only + B2B only feature)
    • RMA (Adobe Commerce Only feature)
  3. Most common entities sync from the Salesforce to the Magento:
  4. Fields mapping feature
  5. Multi-currency support
  6. Salesforce Country/State picklist support
  7. Person Account support
  8. /wiki/spaces/IP/pages/291307523
  9. Synchronization
    1. Magento to Salesforce sync
    2. Salesforce to Magento sync
      1. Quick Order creation flow
    3. Adobe Commerce Cloud support
      1. RabbitMQ support
    4. Advanced error handling and business logic

Installation & Setup Options


OnboardingIncludes
Basic
  • Introductory call with all parties involved to review the necessary onboarding steps
  • Delivery of the installation instructions to Magento SI (and Salesforce SI/Admin)
  • Review product configuration with all parties (“you” and your System Integrators)
  • Review default data mappings with all parties (“you” and your System Integrators)
  • Consultation and training sessions (refer to your product tier for the included hours)
  • Go-LIVE preparation
  • Product hand-off

Select

  • Product installation (up to 2 environments, usually LIVE and STAGING)
    • Magento extension installation
    • Salesforce managed package installation
  • Review product configuration with the Customer (“you”)
  • Review default data mappings with the Customer (“you”)
  • Consultation and training sessions (refer to your product tier for the included hours)
  • Go-LIVE preparation
  • Access to our Silver Support during the installation period
White-glove
  • Product installation (up to 3 environments, usually LIVE and STAGING)
    • Magento extension installation
    • Salesforce managed package installation
  • Review product configuration with the Customer (“you”)
  • Review default data mappings with the Customer (“you”)
  • Setting up custom PriceBooks in Salesforce for each Magento Website
  • Order statuses set up in Salesforce to match Magento (one time)
  • Migrating data mappings from STAGING to LIVE Magento environment
  • Setting up custom field mappings (based on your requirements)
  • Handling WSDL file updates in Magento
  • Full historical data sync for all supported entities
  • Working with Salesforce and Magento Solution partners to resolve customization conflicts in either platform
  • Consultation and training sessions (refer to your product tier for the included hours)
  • Go-LIVE preparation
  • Access to our Gold Support during the installation period

Support Options


Support TierIncludes
Bronze
Silver
  • FREE Upgrades
  • Complimentary select onboarding
  • Communication channels
    • Access to our Customer Support Portal via Monday.com
    • Dedicated Slack channel
    • Access to Email support
  • Support windows
    • Weekdays (excluding weekends and major US holidays)
  • Response SLA's

  • Investigating conflicts between any 3rd party Magento extension and the PowerSync product
    • We will help you identify where the root issue is.
  • Additional development and/or consultation hours included (refer to your product tier)
Gold
  • FREE Upgrades
  • Complimentary white-glove onboarding
  • Communication channels
    • Access to our Customer Support Portal via Monday.com
    • Dedicated Slack channel
    • Access to Phone and Email support
    • Phone & Zoom communication
  • Dedicated support specialist
  • Support windows
    • Weekdays (excluding weekends and major US holidays)
  • Response SLA's

  • Resolving conflicts between any 3rd party Magento extension and the PowerSync product
    • We will identify where the root issue is and we will define where the issue is. You will be able to take this information back to us to address or to your developer to tackle.
  • Additional development and/or consultation hours included (refer to your product tier)