| Onboarding | Includes |
|---|
| Basic | - Introductory call with all parties involved to review the necessary onboarding steps
- Delivery of the installation instructions to Magento SI (and Salesforce SI/Admin)
- Review product configuration with all parties (“you” and your System Integrators)
- Review default data mappings with all parties (“you” and your System Integrators)
- Consultation and training sessions (refer to your product tier for the included hours)
- Go-LIVE preparation
- Product hand-off
|
Standard | - Product installation (up to 2 environments, usually LIVE and STAGING)
- Magento extension installation
- Salesforce managed package installation
- Review product configuration with the Customer (“you”)
- Review default data mappings with the Customer (“you”)
- Consultation and training sessions
- Go-LIVE preparation
- Creating the Go-LIVE checklist
- Launching the integration
|
| White-glove | - Product installation (up to 3 environments, usually LIVE and STAGING)
- Magento extension installation
- Salesforce managed package installation
- Review product configuration with the Customer (“you”)
- Review default data mappings with the Customer (“you”)
- Setting up custom PriceBooks in Salesforce for each Magento Website
- Order statuses set up in Salesforce to match Magento (one time)
- Migrating data mappings from STAGING to LIVE Magento environment
- Setting up custom field mappings (based on your requirements)
- Handling WSDL file updates in Magento
- Full historical data sync for all supported entities
- Working with Salesforce and Magento Solution partners to resolve customization conflicts in either platform
- Consultation and training sessions
- Creating Dashboards
- Go-LIVE preparation
- Creating the Go-LIVE checklist
- Launching the integration
|