Support Options
M+SF Integration upgrade and support standards
Adobe Commerce releases new versions quarterly. Our support covers reported issues for the last four versions of Adobe Commerce (you will have to commit to upgrading Magento/Adobe Commerce at least once a year).
Adobe Commerce + Salesforce Integration is updated several times a week. The Standard is for you to upgrade our integration at least quarterly.
IMPORTANT: If you report issues that fall outside of what is listed above, the ongoing support will become paid.
Support Tier | Includes |
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Standard |
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Bronze | Everything from Basic, plus...
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Silver | Everything from Bronze, plus... Dedicated Slack channel & access to Email support
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Gold | Everything from Silver, plus...
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Platinum | Everything from Gold, plus...
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