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Ticket Priority Breakdown

Ticket Priority Breakdown

Owned by Igor Krasnykh (Unlicensed)
Jul 14, 2019
Priority
Critical
  • LIVE Website
    • The website is down (fatal errors)
    • Customers are not able to update their profiles
    • Customers are unable to place orders
    • Errors in the Magento Admin preventing you from modifying the data
High
  • LIVE Website
    • Errors in the Magento Admin preventing you from viewing the data
  • Lower level environment
    • The website is down (fatal errors)
Medium
  • All Environments
    • Orders are not synchronizing (eg. errors in the queue)
    • Customers are not synchronizing (eg. errors in the queue)
    • Products are not being synchronized (eg. errors in the queue)
    • Unexpected data is in Salesforce or Magento platforms after synchronization
Low
  • All Environments
    • Field mapping issues & assistance
Cosmetic
  • All Environments
    • UX & navigation issues
    • Text label issues
    • Product documentation
    • UI issues that do not block business critical flows

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