| Priority |
|
|---|
| Critical | - LIVE Website
- The website is down (fatal errors)
- Customers are not able to update their profiles
- Customers are unable to place orders
- Errors in the Magento Admin preventing you from modifying the data
|
| High | - LIVE Website
- Errors in the Magento Admin preventing you from viewing the data
- Lower level environment
- The website is down (fatal errors)
|
| Medium | - All Environments
- Orders are not synchronizing (eg. errors in the queue)
- Customers are not synchronizing (eg. errors in the queue)
- Products are not being synchronized (eg. errors in the queue)
- Unexpected data is in Salesforce or Magento platforms after synchronization
|
| Low | - All Environments
- Field mapping issues & assistance
|
| Cosmetic | - All Environments
- UX & navigation issues
- Text label issues
- Product documentation
- UI issues that do not block business critical flows
|