ERROR: "Use one of these records?"

Owned by Evgeniy Ermolaev (Deactivated)
Last updated: May 19, 2022 by Olena Mykhailova (Deactivated)
2 min read

 

Why is this happening?

The described error may appear if the “Duplicate Rules“ are enabled in your Salesforce org. Salesforce by default will block the creation and/or update of a duplicate record per the rules defined by Salesforce. These standard rules don’t line up with duplication logic in Magento, thus causing the issue.

How do you fix the issue?

Navigate to (in your Salesforce org): Setup → Data Management → Duplicate Manage → Duplicate Rules.

The following options are the best solutions to the issue because PowerSync solution does have necessary business logic to help de-dupe, merge and convert records per Salesforce best practices and YOU have full control over this logic via the Magento admin panel.

 

Option 1 (recommended)

Open every duplicate rule in the list that is “Active” and is for “Lead” or “Contact” or “Account” object.

  1. Make sure “Action On Edit” is set to “Allow” and the “Alert” checkbox is unchecked.

  2. Make sure “Action On Create” is set to “Allow” and the “Alert” checkbox is unchecked.

 

 

Option 2

Deactivate the dupe rule.

 

 

https://help.salesforce.com/articleView?id=matching_rules_standard_rules.htm&type=5