<+SF Integration upgrade and support standards Adobe Commerce releases new versions quarterly. PowerSync support covers reported issues for the last four versions of Adobe Commerce (you will have to commit to upgrading Magento/Adobe Commerce at least once a year). Adobe Commerce + Salesforce Integration is updated several times a week. The Standard is for you to upgrade our integration at least quarterly. Everything from Bronze, plus... Everything from Silver, plus... Quarterly review of the sync queue & errors Everything from Gold, plus... Response SLA's Weekly review of the sync queue & errors
IMPORTANT: If you report issues that fall outside of what is listed above, the ongoing support will become paid, and the gifted hours you get from us on an annual basis will be used.Support Tier Includes Bronze Silver Gold Platinum
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