Abandoned Cart Configuration
- Yurii Perevuznyk (Deactivated)
Automated Synchronization
This option allows you to enable automatic synchronization. If disabled, the synchronization still can be performed manually.
Important: Also you need to start related consumers:
tnwSalesforceSyncQuoteDb
tnwSalesforceSyncQuoteAmqp
Follow the manage message queues documentation and add the following listeners to your /app/etc/env.php file.
To Enable automatic synchronization
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “Yes“
As a result, when customer add product to cart and leave Cart on Payment step place a Abandoned Cart will be automatically synchronized with Salesforce Opportunity. Also, any change made with shopping cart (for ex. add new product, change quantity) will be automatically synchronized too.
To check if the Abandoned Cart was synchronized:
go to Magento Admin panel - Sales - Abandoned Cart - scroll to the newly created record
You should see that the “Salesforce Sync” column has a green tick and the “Salesforce ID” column contains a link
To check if the Abandoned Cart was not synchronized on the Customer page:
Go to Magento Admin panel - Customers - All Customers
Click on Select - Edit link on customer record
Select “Shopping Cart“ tab
To Disable automatic synchronization
go to Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “No“
As a result, when customer add product to cart and leave Cart on Payment step place a Abandoned Cart will not be automatically synchronized with Salesforce Opportunity
To check if the Abandoned Cart was not synchronized:
go to Magento Admin panel - Sales - Abandoned Cart - scroll to the newly created record
You should see that the “Salesforce Sync” column has a red exclamation mark and the “Salesforce ID” column is empty
To check if the Abandoned Cart was not synchronized on Customer page:
go to Magento Admin panel - Customers - All Customers
Click on Select - Edit link on customer record
Select “Shopping Cart“ tab and check “Salesforce ID: is missing
Manual synchronization
There are few possible ways for manual synchronization
Go to Magento Admin panel - Sales - Abandoned Cart
Mark checkbox next to the record you want to manually synchronize
Click the “Action” menu - “Sync with Salesforce”
Click the “Sync with Salesforce“ link on the record
Go to Magento Admin panel - Customers - All Customers
Click on Select - Edit link on customer record
Select “Shopping Cart“ tab
Click on ”Sync with Salesforce” button
Default Owner
This default owner will be assigned to the Salesforce Opportunity when created
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
set “Automated Synchronization“ option to “Yes“
Expand the “Default Owner“ drop-down list and choose an owner
Default Owner will be applied in case when Account Default Owner is not selected and Sales Rep is not specififed on Customer page
go to Magento Frontend and login as a Customer
add some product to Cart
do to Magento admin panel - Sales - Abandoned Carts - scroll to the newly created record
Click on the “Salesforce ID“ link
Abandoned Cart Status
This option allows you to choose Opportunity Stage Name when checkout process begins
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “Yes“
Click on the “Abandoned Cart Status” drop-down list
Select Opportunity Status
go to Magento Frontend and Login as a customer
Add some product to ”Cart” - Click on “Cart” icon - “Proceed to Checkout” button
fill all required fields on “checkout/#shipping” page and click the “Next “button
Open Salesforce Opportunity
Record type
This option allows you to select one of two Opportunity record type:
Abandoned Cart
Shopping Cart
This will help you to find Opportunity records related to Abandoned Cart quotes - just create a new Opportunity list view and filter them by the Record Type
Sales Cycle Length
The “Sales Cycle Length” option allows you to set the number of days needed to close the Opportunity
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “Yes“
Set the “Sales Cycle Length“ option to “15“
go to Magento Frontend and place an order
As a result, “Close date“ is on 15 days after the Opportunity creation date
Enable Contact Roles
This option enable Opportunity Customer Role Integration
If the “Enable Contact Roles” option is set to “No“ Opportunity Customer Role will not be populated in Salesforce Opportunity
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “Yes“
Set the “Enable Contact Roles“ option to “No“
go to Magento Frontend and place an order
go to Magento Frontend and add product to Cart
If the “Enable Contact Roles” option is set to “Yes“ you are able to choose Opportunity Customer Role which will be populated in Salesforce Opportunity
go to Magento Admin panel - Salesforce (sidebar menu) - Abandoned Carts - Abandoned Cart Configuration tab
Set the “Automatic Synchronization“ option to “Yes“
Set the “Enable Contact Roles“ option to “Yes“
Select Customer Role from the “Opportunity Customer Role“ drop-down list
go to Magento Frontend and add product to Cart