Installation & Setup Options

Onboarding	Includes
Basic	Introductory call with all parties involved to review the necessary onboarding steps Delivery of the installation instructions to Magento SI (and Salesforce SI/Admin) Review product configuration with all parties (“you” and your System Integrators) Review default data mappings with all parties (“you” and your System Integrators) Consultation and training sessions (refer to your product tier for the included hours) Go-LIVE preparation Product hand-off
Select	Product installation (up to 2 environments, usually LIVE and STAGING) Magento extension installation Salesforce managed package installation Review product configuration with the Customer (“you”) Review default data mappings with the Customer (“you”) Consultation and training sessions (refer to your product tier for the included hours) Go-LIVE preparation Access to our Silver Support during the installation period
White-glove	Product installation (up to 3 environments, usually LIVE and STAGING) Magento extension installation Salesforce managed package installation Review product configuration with the Customer (“you”) Review default data mappings with the Customer (“you”) Setting up custom PriceBooks in Salesforce for each Magento Website Order statuses set up in Salesforce to match Magento (one time) Migrating data mappings from STAGING to LIVE Magento environment Setting up custom field mappings (based on your requirements) Handling WSDL file updates in Magento Full historical data sync for all supported entities Working with Salesforce and Magento Solution partners to resolve customization conflicts in either platform Consultation and training sessions (refer to your product tier for the included hours) Go-LIVE preparation Access to our Gold Support during the installation period