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 To start synchronizing your orders as an opportunity with Salesforce you need to set desired settings on the Salesforce Orders Configuration page

  • Go to Magneto Admin panel - Salesforce - Orders - Advanced tab

  • Set next option for example

Order Configuration tab

  1. Automated Synchronization - Yes

Advanced tab

1. Create Order - For paid order

A Salesforce Order will be created when an order in Magento is marked as "Paid".

2. Create Opportunity - For every order

When a customer clicks the "Proceed to Checkout" button, an Opportunity in Salesforce will be created. A Salesforce Order will be created when an order in Magento is marked as "Paid".

3. Enable Contact Roles - Yes

4. Opportunity Customer Role - Business User

5. Sales Cycle Length - 5

Number of days needed to close the Opportunity

6. Abandoned Cart Status - Qualification

Opportunity Stage Name when checkout process begins

7. Default Opportunity Draft Status - Prospecting

Order's Opportunities will be placed in this Draft status when Magento needs to make updates.

8. Convert Opportunity - Yes

Update Opportunity Stage name if the order is paid in Magento and set the Stage name to match the value set in Converted Opportunity Status.

9. Converted Opportunity Status - Needs Analysis

When an order is created Opportunity will go into selected status in Salesforce

10. Use Invoice date as close date - Yes

All information about the opportunity is sent to Salesforce according to the fields mapping

  • Go to Magento Admin panel - Salesforce - Fields Mapping - Opportunity

  • Go to Magento Admin panel - Salesforce - Fields Mapping - Opportunity Product

  • Go to Magento Admin panel - Salesforce - Fields Mapping - Opportunity Status

Also, you have the ability to create your own custom mappings

  • Click on the “Add new mapping“ button

  • Select “Magento Attribute

  • Select “Salesforce Attribute

  • Set “Enable” to “Yes

  • Select “When” mode

  • Click the “Save Mapper“ button

Now let's check how the Opportunity synchronization works

  • Go to Magento Frontend as a customer - Add some product to Cart

  • Click Cart icon - “Proceed to Checkout“ button

  • Select shipping method on the checkout/#shipping page and click the “Next“ button

  • Select payment method and click the “Place Order“ button

  • Go to Magento Admin panel - Sales - Orders - scroll to the created order

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