Problem
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Issue #1
You see the following error message:
Salesforce integration: ERROR: insufficient access rights on cross-reference id: a000E000001ALlX
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This problem may happen when the module configuring configuration is outdated or not completeincomplete.
Solution
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- Re-sync Magento storeswebsites
- Open every configuration page of our module solution in Magento (it should be under TNW Salesforce), check defined settings and re-save them.each page.
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Issue #2
You see the following error message:
Magento order #000000333. Linking product (sku: 1234abc) to Salesforce Order. 12345 orderItem OrderItem In Progress: Salesforce Update insufficient access rights on cross-reference id
Solution
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- In Magento Admin, navigate to Salesforce (main menu) > Tools > Salesforce ID Mappings (page)
- If you don't see this option, you will need to enable the "Developer" mode in our configuration
- Salesforce (main menu) > Configuration > General Configuration (page)
- Expand "Debug and Logging" section
- Set "Developer Mode" to Yes
- Find the Order Item by Magento ID and delete that record
- Resync the order
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Related articles
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