ERROR: insufficient access rights on cross-reference id

Owned by Evgeniy Ermolaev
Last updated: Sept 24, 2019 by Igor Krasnykh
1 min read

Issue #1

You see the following error message:

Salesforce integration: ERROR: insufficient access rights on cross-reference id: a000E000001ALlX

This problem may happen when the configuration is outdated or incomplete.

Solution

  1. Re-sync Magento websites
  2. Open every configuration page our solution in Magento (it should be under TNW Salesforce), check settings and re-save each page.

Issue #2

You see the following error message:

Magento order #000000333. Linking product (sku: 1234abc) to Salesforce Order. 12345 orderItem OrderItem In Progress: Salesforce Update insufficient access rights on cross-reference id

Solution

  1. In Magento Admin, navigate to Salesforce (main menu) > Tools > Salesforce ID Mappings (page)
    1. If you don't see this option, you will need to enable the "Developer" mode in our configuration
      1. Salesforce (main menu) > Configuration > General Configuration (page)
      2. Expand "Debug and Logging" section
      3. Set "Developer Mode" to Yes
  2. Find the Order Item by Magento ID and delete that record
  3. Resync the order

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