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• Go to Magento admin panel - Salesforce - General Configuration - Advanced

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This option Re-sync blocked queues (rows in queue) after specified hoursminutes.
We will disable this feature if the value is empty or zero.

The time when frozen record will be re-synced depends on Hour specified in the option field and the Magento locale

1. If the Time zone is positive: re-sync delay = option Hours - Time zone

• Case1:
  option Hours = 1
  Time zone = 0 (London)
  re-sync delay = 1 - 0 = 1

• Case2:
  option Hours = 5
  Time zone = GMT+2 (Europe/Kyiv)
  Locale
  re-sync delay = 5 - 2 = 3

1. If Time zone is negative: re-sync delay = option Hours + Time zone

• Case:
  option Hours = 2
  Timezone GMT-03:00 (Antarctica/Palmer)
  re-sync delay = 2 + 3 = 5