SKIPPING: Order status update

Problem

The following message is observed:

SKIPPING: Order #XXXXXXXXX status update. Mapped Salesforce status matches multiple Magento Order statuses - not sure which one should be selected

What does this mean?

You have multiple different order statuses in Magento mapped to a single status in Salesforce (see the image below). When Salesforce is attempting to update Magento order, Magento cannot figure out which Magento order status to use.

Solution :

To avoid the problem, a unique Salesforce order status must be assigned to every Magento order status.

You should find the "Status" order field and add new values first.

Adding an order status in Salesforce:

Navigate to Setup
In QuickSearch, type "Order"
Navigate to Customize > Order > Fields
Find "Status" under Order Standard Fields and click on the "Status" label
You will see the following page
Add new order statuses by clicking on the "New" button under Order Status Picklist Values

Updating Order Status Mappings in Magento:

Navigate to Salesforce (tab) > Field Mappings > Order Mappings > Statuses
Click on a row you wish to modify / update
Select a new Salesforce order status from the dropdown
"Save" your changes
Repeat until all Magento order statuses are mapped to unique Salesforce order statuses

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