Error: INVALID_TYPE: sObject type 'tnw_mage_basic__Magento_Website__c' is not supported.

Owned by Evgeniy Ermolaev
Last updated: Aug 28, 2019 by Igor Krasnykh
2 min read

The error like “INVALID_TYPE: sObject type 'tnw_mage_basic__Magento_Website__c' is not supported.“ could happen for different reasons:

  1. You may need to update WSDL file and upload a new file version to the Magento

  2. You need to refresh your Magento storage cache

  3. This is the Salesforce issue / a temporary problem

Instructions

  1. Generate new Enterprise WSDL file in your Salesforce org and upload it to the Magento

    1. https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_quickstart_steps_generate_wsdl.htm

  2. If that does not help - refresh your Magento and Magento Storage Cache

    1. https://devdocs.magento.com/guides/v2.3/config-guide/cli/config-cli-subcommands-cache.html

  3. If it does not help solve the problem, it could be related to a temporary Salesforce issue. As a workaround, you can make the following temporary fix:

    1. Open your Enterprise WSDL file in any text editor

    2. Find the “Soap Service Endpoint“ section at the bottom of this file, it should look like this:

      <!-- Soap Service Endpoint --> <service name="SforceService"> <documentation>Sforce SOAP API</documentation> <port binding="tns:SoapBinding" name="Soap"> <soap:address location="https://login.salesforce.com/services/Soap/c/46.0/0DF1p0000007EGj"/> </port> </service>

 

c. You will need to modify the URL after the “location=“ string and remove the last “/“ symbol and a string after it. In our case, it’s “/0DF1p0000007EGj“

Your WSDL file could contain a different URL!

d. The result should be:

<!-- Soap Service Endpoint --> <service name="SforceService"> <documentation>Sforce SOAP API</documentation> <port binding="tns:SoapBinding" name="Soap"> <soap:address location="https://login.salesforce.com/services/Soap/c/46.0"/> </port> </service>