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Go to Magento Admin panel - Sales - Orders and scroll to the created order
Click the “Select -View“ action - “Returns“ tab
Mark checkbox next to the return you want to manually synchronize
Click the “Action” menu - “Sync with Salesforce”
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Default Owner
This default owner will be assigned to the Salesforce Case when returns created
go to Magento Admin panel - Salesforce (sidebar menu) - Returns - Returns Configuration tab
Expand the “Default Owner“ drop-down list and choose an owner
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go to Magento Admin panel - Sales - Returns - scroll to the newly created return
Click on the “Salesforce ID“ link
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Subject Prefix
This option allows you to type Prefix for the RMA subject when synced to Salesforce Case
go to Magento Admin panel - Salesforce (sidebar menu) - Returns - Returns Configuration tab
Type some prefix into the “Subject Prefix“ field
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go to Magento Admin panel - Sales - Returns - scroll to the newly created return
Click on the “Salesforce ID“ link
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