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This means that Salesforce already has a record which uses the same Magento ID you are trying the to syncronize, however the customer information in
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in Salesforce does not match what is in Magento. This issue is caused by the fact that you may currently have two or more separate Magento installations connected to the same Salesforce org OR you may have in the past connected a different Magento instalaltion to this org. There are several solutions how you can resolve this issue.
Solution #1 (Magento will address duplication automatically via PowerSync)
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- Check the field security settings in Salesforce. A field should be visible for the API user used for synchronization. See example below:
- Navigate to "Setup" > "App Setup" > "Customize" > "Order" > "Fields"
- Click on "Bill To Contact" link (NOT the "Edit" next to it, but the actual name)
- Click on "Set Field Level Security"
- Make sure the field is "visible" to API user and make sure the field is NOT "read only"
- Re-generate WSDL file in Salesforce and upload it to Magento server:
- Navigate to "Setup" > "App Setup" > "Develop" > "API"
- Click on "Generate Enterprise WSDL"
- Click on "Generate" button
- Right-click on the page and choose "Save As ..." and save the file to your local drive
Upload to your Magento environment and clear "Salesforce Cache" in Magento- In Magento, navigate to "System" > "Cache Management"
Check "Salesforce" row, choose "Refresh" Action and click "Submit"In Magento, navigate to Salesforce > Integration Setup > Customer Configuration page- Open Accounts and Contacts Integration section
- Change "Automated merge" to Yes
- Re-synchronize all records with the error above
- As part of this process all duplicates Magento will identify will be merged automatically. IMPORTANT: Make sure to review Record Lookups section to make sure there are no surprises when duplicates will be merged by our system.
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Solution #2 (if you have a small number of records with this issue)
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- In Salesforce, find the record by ID provided in the error message
- Note the email address on the record (Let's call it email-A)
- In Magento note the email address of the record which is failed synchronization (Let's call it email-B)
- Try to find matching Contact in Salesfroce using email-B
- If a match is found:
- Remove Magento ID value from the record you found in STEP 1 and save that record in Salesforce
- Manually add Magento ID for the record you found in STEP 4 and save that record
- Re-try Syncronization from Magento
- If a match was NOT found:
- Remove Magento ID value from the record you found in STEP 1 and save that record in Salesforce
- Re-try Syncronization from Magento
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Solution #3 (if you have several Magento installations connected to the same Salesforce org)
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- You must use a Salesforce Sandbox or Developer version of Salesforce for each lower level Magento installation you have
- Example:
- Production Salesforce org is connected to your LIVE Magento installation
- Sandbox A Salesforce org is connected to your STAGING Magento installation
- Development Salesforce org is connected to your DEV Magento installation
- and so on ...
- After you complete the steps above
- You must manually clean the data in Salesforce (this is probably your best bet and the safest route)
- If you are just setting up your Salesforce org or very early in the process, you may also want to consider deleting all Lead, Contact, Account, Opportunity, Order and Magento Website records in Salesforce and re-syncronize everything from Magento
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