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go to Magento Admin panel - Salesforce (sidebar menu) - Country State - Country State Configuration tab
set “Enable Update“ option to “Yes“
set “Enable Automatic Update” option to “No“
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Manual
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There are few possible ways for manual synchronization
Go to Magento Admin panel - Sales - Returns
Mark checkbox next to the return you want to manually synchronize
Click the “Action” menu - “Sync with Salesforce”
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Click on the created return
Click the “Salesforce Sync“ button on the Return page
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Go to Magento Admin panel - Sales - Orders and scroll to the created order
Click the “Select -View“ action - “Returns“ tab
Mark checkbox next to the return you want to manually synchronize
Click the “Action” menu - “Sync with Salesforce”
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Default Owner
This default owner will be assigned to the Salesforce Case when returns created
update
You have the ability to manually Initialize Countries and States picklist update at any time
go to Magento Admin panel - Salesforce (sidebar menu) - Returns Country State - Returns Configuration tab
Expand the “Default Owner“ drop-down list and choose an owner
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go to Magento Admin panel - Sales - Returns - scroll to the newly created return
Click on the “Salesforce ID“ link
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Subject Prefix
This option allows you to type Prefix for the RMA subject when synced to Salesforce Case
go to Magento Admin panel - Salesforce (sidebar menu) - Returns - Returns Configuration tab
Type some prefix into the “Subject Prefix“ field
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go to Magento Admin panel - Sales - Returns - scroll to the newly created return
Click on the “Salesforce ID“ link
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Country State Configuration tab
Click the “Update Now“ button
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