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As a result, all Country State module options will be hidden.
As a result, when a merchant creates a return it will not be automatically synchronized with Salesforce Case.
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Enable Automatic Update
The “Enable Automatic Update” option allows you to Enable/Disables Automatic Country State import. If disabled, the import still can be performed manually
To Enable Automatic Update
go to Magento Admin panel - Sales - Returns - scroll to the newly created return
You should see that the “Salesforce ID” column is empty and Salesforce Status” is a red exclamation mark
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or Salesforce (sidebar menu) - Country State - Country State Configuration tab
set “Enable Update“ option to “Yes“
set “Enable Automatic Update” option to “Yes“
Now you are able to set update frequency:
Select Start Time
Select Automatic Update Frequency - Daily, Weekly, or Monthly
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To Disable Automatic Update
go to Magento Admin panel - Sales - Orders andscroll to the created order
Click “Select - View“ on the created order and choose the “Returns“ tab
The “Salesforce ID“ column is empty and Salesforce Status” is a red exclamation mark
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Salesforce (sidebar menu) - Country State - Country State Configuration tab
set “Enable Update“ option to “Yes“
set “Enable Automatic Update” option to “No“
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Manual synchronization
There are few possible ways for manual synchronization
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