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You should see that the “Salesforce Sync” column has a red exclamation mark and the “Salesforce ID” column is empty
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To check if the Abandoned Cart was not synchronized on Customer page:
go to Magento Admin panel - Customers - All Customers
Click on Select - Edit link on customer record
Select “Shopping Cart“ tab and check “Salesforce ID: is missing
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Manual synchronization
There are few possible ways for manual synchronization
Go to Magento Admin panel - Sales - Abandoned Cart
Mark checkbox next to the record you want to manually synchronize
Click the “Action” menu - “Sync with Salesforce”
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Abandoned CartAbandoned Cart Status
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