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IMPORTANT: If your Salesforce org is configured to use/not use these picklists, you will also need to activate/disable their usage in Magento via Salesforce configuration |
Salesforce module provides you with the ability to select enable "State and Country Picklists" option. It changes the country and state fields in Salesforce to leverage "drop down" form fieldsNote
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Case 1: Disabled State and Country Picklists
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in Magento and Salesforce
Go to Magento Admin panel - click
Click Salesforce (on left side bar) - General Configuration - Advanced (tab)
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Set the "State and Country Picklists" option to "Disable"
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Click Save Config
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The
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result in Salesforce
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Case 2: Enabled "State and Country Picklists" option
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in Magento & Salesforce
Go to Magento Admin panel - click
Click Salesforce (on left side bar) - General Configuration - Advanced (tab)
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Set "State and Country Picklists" option to "Enable" and Save Config
The
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result in Salesforce
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Possible Errors and Issues
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Possible error when Salesforce and Magento “State and Country Picklists“ configuration is mismatched |
Country and State fields are empty in Salesforce Order page after synchronization. In case when “State and Country Picklists“ option is enabled for Magento, but disabled for Salesforce
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2. Order is not synchronized. Error in “From Magento queue“ appears. In case when “State and Country Picklists“ option is enabled for Salesforce but disabled for Magento
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